How do I quiet the ring when I pick up my Android phone?

How do I check my upgrade eligibility?

How do I check my minutes?

How do I check my data and text messaging usage?

I'm hearing echo sounds and dropping more calls than usual. What should I do?

What should I do if my phone gets wet?

How do I transfer my contacts from one AT&T phone to another?

How do I set up my voicemail?

How do I access my voicemail?

How do I pair my Bluetooth Headset? (applies to most headsets and phones)

How do I quiet the ring when I pick up my Android phone (Applies to HTC phones)?

If you have an android phone you can set your ringer to quiet down when you pick up your phone. This feature is especially helpful when your phone rings at the office or in class. Sometimes it takes a while to silence a call but with this feature enabled all you have to do is move your phone and it'll quiet down. Just go to Settings > Sound & Displays > Quiet Ring On Pick-up.

How do I check my upgrade eligibility?

The easiest way is to call your sales rep. Or you can text upgrade to *NEW# (*639#) and you'll recieve a text back letting you know if you're eligible to upgrade.

How do I check my minutes?

Dial *MIN# (*646#) to check minutes.

How do I check my data and text messaging usage?

Dial *DATA# (*3282#) to check data and text messaging usage.

I'm hearing echo sounds and dropping more calls than usual. What should I do?

Removing the battery and reinserting it fixes about 75% of all the cell problems that customers have. This is especially helpful when experiencing echo sounds or dropped calls.

Thanks to Kyle P. at our Sugarhouse, Utah location for this helpful tip!

What if my phone gets wet?

1. Remove the battery
2. Place the battery and phone in a zip-loc bag of dry rice and leave it overnight
3. Remove your phone from the rice and reinsert the battery

The rice should absorb small amounts of moisture that seep into your phone. If your phone was submerged in water for any length of time, say if it went through the laundry, the damage may be more extensive. If the rice trick doesn't work you may need to visit a service center and inquire about water damage repair.

Thanks to Leslie Dawes in our Customer Loyalty Center for this helpful tip!

How do I transfer my contacts from one AT&T phone to another (Doesn't work 100% with all phones)?

1. With the SIM in the previous device, Press “Menu”
2. Scroll and select “Address Book”
3. Scroll and select “SIM Management”
4. Select “Copy Contacts to SIM”
5. Scroll and check the desired contacts then press “Copy”
6. Press “Yes”
7. Take the SIM out of the previous device and place this into the new device
8. On the new device press “Menu”
9. Scroll and select “Address Book”
10. Scroll and select SIM Management
11. Scroll and select “Copy Contact from SIM”

How do I set up my voicemail?

1. Press and hold the ‘1’ key on your wireless phone
2. Follow the instruction to create a password and greeting

How do I access my voicemail?

1. Press and hold the ‘1’ key on your wireless phone
2. To check your voicemail for a phone other than your wireless phone, dial your wireless phone number
3. When you hear your outgoing message press * then your password

How do I pair my Bluetooth Headset? (applies to most headsets and phones)

1. Make sure the headset is off
2. Press and hold the Call button until a solid blue light appears (the solid blue light confirms that the headset is in discoverable mode)
3. Select “menu” on your wireless phone
4. Now that you have your headset in pairing mode, select “Menu” from your phone
5. Scroll and select “Settings” or “Device Setup”
6. Scroll and select “Connectivity”
7. Scroll and select “Bluetooth” or “Hands free device”
8. Scroll and select “My Devices” and select “Search for New Device”
9. If prompted, select “YES” to turn on Bluetooth
10. Once the headset is found, scroll to the name of the headset and press “Select”
11. Enter “0000” for the passkey then press “Pair”
12. Your phone will connect to the Bluetooth headset